Our Commitment to Families
Over the years, the Minozzi family has been at the forefront of helping pass legislation that has made the funeral industry safer and more straightforward in how it serves families. Our dedication to providing honest and high-quality service has always been a key component of our business. Learn more about some of the important legislative pieces we have devoted our efforts to below.
To ensure that the families we serve are treated fairly, Charles Sr. and Anthony worked hard to help pass New York State legislation designed to protect consumers from unscrupulous business practices.
In 1998, they were part of an NYSMBA team that drafted language to pass the Anti-Combination Law. This law came about because some unethical businesses were packaging deathcare goods and services in ways families did not understand, which made them unclear on what exactly they were purchasing.
In 1999, the Separate Contract law was enacted to require that monument contracts are created apart from any other document related to the purchase of other cemetery or funeral goods. Charles Minozzi Sr. played a major role in this initiative, which requires that families be clearly shown the planned memorial before they actually purchase or receive it. This industry-leading law was written so that memorial businesses are required to provide scale drawings, sketches, and illustrations. In this way, families can see the monument in their mind’s eye and sign off with confidence on the monument designed to pay tribute to their loved one.
In 2013, Anthony Minozzi represented Travis Monument Group as a member of a team of NYSMBA industry professionals working on legislation to ban unsolicited contracts. The purpose of this law is to prevent misunderstandings and, most importantly, protect families who have just lost a loved one. Because families are routinely contacted by a variety of companies at a delicate time, the correspondence may be confusing. As a result of this law, when legitimate businesses send correspondence to families to introduce themselves, the word “solicitation” must be clearly visible. This helps the family differentiate which documents are from reliable sources and which may need to be researched further. It also helps avoid premature or uninformed decisions.
Over many years, the Minozzi’s have consistently put in extra time and effort to advocate for families so they know their rights and can navigate the death care industry safely.
The representatives all did an outstanding job. Our situation may have been unique because we had more than one family member involved in the process. Thank you for your patience, and understanding.
– Steve H